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BAGGAGEFORWARD Membership Terms of Use

Chapter 1: General Provisions

Article 1 (Application of These Terms): These Terms set forth the conditions that Users (as defined in Article 2) must observe when using the international forwarding service (hereinafter "the Service") provided by Frontier Employment Co., Ltd. (hereinafter "the Company") on the website "BAGGAGEFORWARD – International Shipping" operated on a specific domain (hereinafter "the Company Website").
The Company may establish individual terms of use (hereinafter "Individual Terms") for each part of the Service as appropriate.
Article 2 (Definitions): "User" means a person who has agreed to these Terms and the Individual Terms, applied for registration for the Service, and been approved by the Company. "Third party" means any individual or corporation other than the Company.
Article 3 (Changes to These Terms and the Individual Terms): The Company may add to, change, or delete (hereinafter "Changes") these Terms and the Individual Terms without obtaining the consent of Users.
Changes shall take effect from the time they are posted on the Company Website for the Service.

Chapter 2 (User Registration)

Article 4 (User Registration): To use the Service, member registration by the method designated by the Company is required.
To apply for member registration, enter the information required by the Company on the designated registration screen of the website operated by the Company and submit it to the destination designated by the Company.
The Company may decline to approve a registration if it deems it inappropriate.
By completing the member registration procedure on the Service's website, an applicant shall be deemed to have agreed to all of these Terms and the Individual Terms and shall comply with them.
Article 5 (User Eligibility): Users shall be persons residing in Japan who are staying outside Japan or plan to stay outside Japan in the near future, and persons residing in Japan.
Users must have a PC e-mail address and an environment in which they can use it. Registration with a mobile phone e-mail address is invalid.
Only one registration is allowed per person, and a User may not obtain multiple user IDs.
Article 6 (Management of User ID and Password): Some of the Company's services require an ID and password.
Users are responsible for managing and using their user ID and password. The Company assumes no responsibility whatsoever for any problems arising from a third party learning this information.
Any improper acts such as transferring, selling, lending, or leaking a user ID or password are strictly prohibited.
Article 7 (User Registration Information): No false declaration of any kind is permitted regarding any information provided at the time of user registration. Registering with another person's name, e-mail address, etc. is strictly prohibited.
If any of the information provided at registration changes, the User must promptly complete the change procedure.
The Company shall handle the Service based on the registered and declared information as of the time the User uses the Service. The Company assumes no responsibility whatsoever for any problems arising from errors in such information.
Article 8 (Cancellation of User Registration): Users may cancel their registration at any time of their own will by following the cancellation procedure designated by the Company.
Article 9 (Deletion of User Registration): If any of the following occurs, the Company may suspend provision of the Service or delete the User's registration without prior notice to the User. The Company assumes no responsibility whatsoever for any damage suffered by the User or applicant as a result of such measures.
If a false declaration was made at the time of user registration or when declaring user information
If the Company determines that the same person has made duplicate registrations or registered by impersonating another person
If the user ID or password has been used improperly or leaked to another person
If there is a case in which damage is suffered due to malicious acts, etc. by the User.
If the User has conducted business activities or other profit-making acts in violation of the laws of Japan using the Service.
If the User has committed acts infringing on property, reputation, privacy, copyrights, intellectual property, etc.
If the User has committed acts of slander or defamation.
If the User has violated any provision of these Terms or the Individual Terms.
If the User has a past history of violating the Company's terms of use.
If the Company otherwise determines that the person is inappropriate as a user of the Service.

Chapter 3 (Content of the Service)

Article 10 (Content of the Service): The details of the Service shall be as described on the Company Website. However, services related to the purchase of goods, etc. are provided by third parties, and the Company assumes no responsibility whatsoever for anything so provided. By using the Service, the User is deemed to have agreed to this.
The Company shall not be obligated to provide the Service to Users.
The Company may make changes, etc. to the content of the Service at any time without the consent of Users. By using the Service, the User is deemed to have fully understood and agreed to such changes.
The Company may discontinue all or part of the Service at any time without the consent of Users.
The Company assumes no responsibility whatsoever for any damage to Users or third parties resulting from such changes or the discontinuation of all or part of the Service.
Article 11 (Service Fees): The fees for the Service shall be as posted on the website.
The Company may change the fees posted on the website at any time. Any change in fees shall apply from the time it is posted on the website.
The type and number of boxes and the packing specifications for the international shipping service handled by the Company (hereinafter "the Shipping Service") shall be determined by the Company based on its judgment of what is optimal, and the User agrees to this.
The User shall bear the full actual cost of international shipping from the Company to the location designated by the User.
Regarding the application of damage compensation insurance for shipments from the Company overseas, the User shall instruct the Company under the User's full responsibility. The Company shall complete the insurance enrollment procedure before international shipping only when instructed by the User to apply insurance. The User shall bear the full amount of all premiums required for damage compensation insurance.
The User shall bear the full cost of the goods using the Shipping Service and the domestic shipping fees from the seller to the Company.
The Company assumes no responsibility whatsoever if a package shipped internationally using the Company's service cannot clear customs in any country, is confiscated, etc.
The Service fees include the following:
(1) International shipping service fees
(2) Shopping agent service fees *Incurred only when using the shopping agent service
(3) Bidding agent service fees *Incurred only when using the bidding agent service
(4) Damage compensation insurance premiums *Incurred only when enrolling in damage compensation insurance
(5) Option fees *Incurred only when using options
All of the following costs other than the Service fees shall be borne by the User:
(1) The full amount of all costs incurred when the package clears customs
(2) The full amount of the following costs if the package is returned due to the addressee's prolonged absence:
- Costs of return, shipping fees required for reshipment, damage compensation insurance premiums, reshipment fees, payment fees
(3) The full amount of the following costs if import is refused by the customs of the destination country:
- Costs of return, shipping fees required for reshipment, damage compensation insurance premiums, reshipment fees, payment fees
(4) Payment fees *5% of the total Service fees is charged when paying by credit card or PayPal
(5) Bank transfer fees when paying by bank transfer, and transfer fees when paying by postal transfer
Article 12 (Damage Compensation Insurance for International Shipping): Whether or not to take out damage compensation insurance for international shipping shall be decided by the user, who shall instruct the Company accordingly under the user's sole responsibility.
Compensation for damage during international shipping is provided through damage compensation insurance defined by a third party, and the Company bears no responsibility whatsoever for damage compensation.
The Company will complete the insurance enrollment procedure before international shipping only when instructed to take out damage compensation insurance.
The only damage compensation insurance available to users is the insurance defined by a third party for each shipping method.
If the user wishes to take out damage compensation insurance, the user shall bear the full cost of the insurance premium.
If damage compensation insurance has been taken out and damage to or loss of the package is confirmed, the compensation amount shall be guaranteed in accordance with the damage compensation insurance terms defined by the third party. In this case, the Company only handles the administrative procedures related to the insurance claim and is under no obligation to compensate or advance the compensation amount on behalf of the third party.
If no damage compensation insurance has been taken out, the loss will not be compensated under any circumstances. In addition, the Company bears no responsibility whatsoever for damage compensation.
The following shipping methods cannot be covered by damage compensation insurance, regardless of whether the user wishes to take out insurance. Accordingly, the Company bears no responsibility whatsoever for the loss of or damage to packages sent by the following shipping methods.
(1) SAL - Small Packet
(2) SAL - Printed Matter
(3) Regular Airmail - Small Packet
(4) Regular Airmail - Printed Matter
(5) Surface Mail - Small Packet
(6) Surface Mail - Printed Matter
Even if damage compensation insurance has been taken out and the package is damaged or lost, no compensation will be paid if the third party determines that the case is not covered by the insurance. In this case, the Company bears no responsibility whatsoever.
The application of damage compensation insurance is carried out in accordance with the terms of the damage compensation insurance taken out by the user, as defined by the third party.
Losses incurred by the user due to delays in the arrival of packages are not covered.
Article 13 (Package Storage Period): The Company will hold packages for a maximum of 2 weeks, counting from the day the package arrives from each shop.
Once the storage period has been exceeded, the international shipping procedure will begin.
For packages that cannot be shipped because payment has not been confirmed after the international shipping quote/invoice was sent to the user by e-mail, the Company will store the package for 20 days counting from the day the quote/invoice was first sent, after which the Company may, at its discretion, dispose of the package by the following methods.
(1) Packages that can be returned to a domestic (Japanese) address: returned to the domestic address with domestic shipping paid by the recipient (cash on delivery of shipping charges)
(2) Packages that cannot be returned to a domestic (Japanese) address: disposed of by the method determined by the Company
Article 14 (Change, Suspension, or Interruption of the Service): The Company may change, suspend, or interrupt the Service at any time without the user's consent if it determines that any of the following applies.
(1) Changes, maintenance, management, or inspection of equipment necessary to provide the Service, or in the event of an emergency
(2) When it is difficult to continue the Service due to force majeure
(3) Any other case in which the Company determines that a change, suspension, or interruption is necessary
The Company shall bear no responsibility whatsoever for any damage incurred by users or prospective users as a result of the change, suspension, or interruption of the Service under the preceding paragraph.
Article 15 (Discontinuation of the Service): The Company may discontinue the Service for its own reasons.
When BAGGAGEFORWARD discontinues the Service, it shall notify users in advance on the website or by e-mail. However, this shall not apply in cases of unavoidable emergency.

Chapter 4 (User Responsibilities)

Article 16 (User Responsibilities): The user agrees that the Company bears no responsibility whatsoever for anything provided to the user by the Service, by advertisers on the Service's website, or by any other third party, and the user shall be deemed to have used the Service under the user's own responsibility.
If customs duties are imposed in the destination country or region when using the Service, the user shall bear them in full.
The user agrees that the Company bears no responsibility whatsoever for penalties or confiscation arising from false declarations of contents, unreasonably low declared values, or prohibited items, and the user shall be deemed to have used the Service under the user's own responsibility.
The user shall use the Service after confirming, under the user's own responsibility, that the user complies with the laws of the relevant country or region. The Company bears no responsibility whatsoever for any damage arising in connection with the relevant country or region.
Article 17 (Prohibited Acts): When using the Service, the user shall not engage in the following acts.
(1). Disclosing or lending the user ID or password to other users or third parties
(2). Using the Service by impersonating another user
(3). Infringing the copyrights, portrait rights, or other intellectual property rights of the Company, other users, or third parties
(4). Infringing the property, privacy, etc. of the Company, other users, or third parties
(5). Slandering, defaming, or damaging the reputation of the Company, other users, or third parties
(6). Causing disadvantage to the Company, other users, or third parties
(7). Acts connected to criminal activity
(8). Acts contrary to public order and morals
(9). Acts that violate laws or regulations
(10). Reproducing, selling, publishing, or otherwise using information obtained through the Service beyond the scope of private use
(11). Using the Service to conduct sales activities or for-profit information provision
(12). Acts that obstruct the operation of the Service or damage the trust in the Company, or acts that may do so
(13). Soliciting people to become users of the Company on bulletin boards, mailing lists, or other channels reaching an unspecified number of people without permission
(14). Any other acts that the Company deems inappropriate for a user
Article 18 (Equipment Costs): Article 18 (Equipment Costs)

Chapter 5 (Personal Information)

Article 19 (Handling of User Registration Information): All rights relating to the user's registration information (hereinafter "Registration Information") shall belong to the Company. The Company shall handle Registration Information appropriately as set forth in these Terms and in accordance with the separately established Privacy Policy.
The Company shall not use Registration Information for any purpose other than providing services through the Service and the Service's website, nor disclose or provide it to third parties. However, with respect to the matters set out in the following items, the user shall be deemed to have consented in advance to the use and provision of Registration Information by the Company.
(1) Providing information to third parties or business partners authorized by the Company for the purpose of outsourcing the processing of the Service's operations. However, an agreement concerning the confidentiality of Registration Information shall be concluded between the Company and such third parties or business partners.
(2) Sending e-mails, postal mail, etc. to the user for advertising, service provision, or other announcements by the Company or its business partners/organizations, advertisers, affiliated sites, etc.
(3) For the purposes of marketing, new service development, or service improvement, the Company aggregating and analyzing the attributes and data of Registration Information, creating processed data from which individuals cannot normally be identified or specified, and using it or providing it to operators of affiliated sites or third parties authorized by the Company.
(4) Providing or using Registration Information, with the user's consent, for enrollment in or provision of services offered by companies affiliated with the Company.
(5) Otherwise using or providing Registration Information with the user's voluntary consent.
(6) Disclosing information based on a warrant issued by a court or a written investigation inquiry, or at the request of the relevant government authorities.
The Company shall bear no responsibility whatsoever for any contact, negotiation, contract, or other relationship between the user and information recipients other than the Company, and by using the Service, the user shall be deemed to have agreed to this.

Chapter 6 (Miscellaneous)

Article 20 (Disclaimer): Although the Company takes various precautions with regard to the information, etc. posted on the Service or the Service's website, it makes no guarantee whatsoever as to the completeness, accuracy, usefulness, safety, etc. of such content. The Company shall bear no responsibility for any damage arising from decisions made or actions taken by users or prospective users based on information posted on the Service or the Service's website, and shall have no obligation to compensate for such damage.
If users or prospective users suffer damage in connection with the Service or the Service's website, the Company shall bear no responsibility whatsoever with regard to services provided by third parties, and users shall be deemed to have agreed to this by using the Service.
Even in cases where the Service's website links to a third-party website, or a third-party website links to the Service's website, the Company shall bear no responsibility whatsoever with regard to the third-party website.
The Company may post advertisements, announcements, products, etc. provided by third parties (hereinafter "Advertisements, etc.") on the Service's website. Such Advertisements, etc. are posted under the responsibility of their providers, and the Company does not guarantee their accuracy, legality or any other aspect, and shall bear no responsibility whatsoever for them.
Any communication regarding the products a user has purchased through mail order, etc., or regarding domestic or international shipping services for them, shall be conducted by the user directly with the seller or the shipping company, and the Company shall bear no responsibility whatsoever for the contents of purchased products.
The Company shall have no obligation to use, etc. the information, etc. provided by users.
Article 21 (Compensation for Damages): If the Company suffers damage due to a user's violation of these Terms, the Individual Terms or any other laws and regulations, the user shall compensate for such damage.
If a user causes damage to a third party in connection with the use of the Service or the Service's website, the user shall be responsible for resolving the matter. Furthermore, if the Company suffers damage as a result, the user shall compensate the Company for it.
Article 22 (Copyright): All content, etc. included in the Service and the Service's website (text, graphics, logos, button icons, images, compiled data, software, e-mails sent, etc.) is the property of the Company or the content providers and is protected by the copyright law of Japan and by international copyright law. Content, etc. protected by such copyright laws may not be used without the permission of the Company and the content providers.
Ownership of information, etc. provided by users to the Company or the website (opinions, inquiries, posts, images, content, files, software and other works and tangible items) shall belong to the Company or persons authorized by the Company, who may freely use it free of charge, in Japan or abroad, for any purpose (however, user registration information shall be handled in accordance with Article 17).
Users shall be deemed to have agreed to the preceding paragraph at the time they provide information, etc. to the Company or the website. Users shall not exercise moral rights of authors against the Company or persons authorized by the Company with regard to the use of such information, etc.
The Company shall have no obligation to use, etc. the information, etc. provided by users.
Article 23 (Governing Law): These Terms and the Individual Terms shall in all respects be governed by the laws of Japan.
Article 24 (Exclusive Agreed Jurisdiction): If litigation becomes necessary between a user and the Company, the district court or summary court having jurisdiction over the location of the Company shall be the court of exclusive agreed jurisdiction.
Article 25 (Contact): All inquiries regarding the Service should be directed to the contact below.
support@frontier-e.com
Article 26 (Use Outside Japan): When using the Service outside Japan, users shall do so on their own responsibility after confirming that they are in compliance with the laws of the relevant country or region. The Company shall bear no responsibility whatsoever for any damage arising in connection with the relevant country or region.